Customer Service (Level 2)

The Customer Service Level 2 qualification looks at understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints.

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This course is certified by Highfield Qualifications.

The Customer Service Level 2 qualification covers the following modules:

1.

Understand the Principle of Customer service

2.

Understand how customer needs and expectations are formed

3.

Know the interpersonal skills and appropriate behaviour required in the customer service environment

4.

Understand the principles of responding to customers problems or complaints

Who is this course for?

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

How is this course assessed?

This course is assessed through a multiple-choice exam. The pass mark for this exam is 20/30. This exam is externally marked by Highfield Qualifications.

Course cost and duration

The course is held over 1 day and is available from £80 + VAT per person depending on location. The course cost includes exams and all course materials. If anyone should fail a free resit will be offered.

*Additional charges may be incurred dependant on location and additional resources required.

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Group bookings,
and additional
courses can be provided
in your area upon request

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0800 6127 107

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We use Aphis for all our training for our staff. I have personally attended a variety of their courses and I'm pleased to say there's no "death by powerpoint" here. Interactive and interesting, and fairly priced.

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Having completed several courses with Aphis Training and Services now, I can highly recommend them. Their staff are clued up and you really feel and it is obvious that they know their stuff. I will continue to call upon them first for any future training requirements, for myself or my business!

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