The Customer Service Level 2 qualification covers the following modules:
Understand the Principle of Customer service
Understand how customer needs and expectations are formed
Know the interpersonal skills and appropriate behaviour required in the customer service environment
Understand the principles of responding to customers problems or complaints
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
This course is assessed through a multiple-choice exam. The pass mark for this exam is 20/30. This exam is externally marked by Highfield Qualifications.
The course is held over 1 day and is available from £80 + VAT per person depending on location. The course cost includes exams and all course materials. If anyone should fail a free resit will be offered.
*Additional charges may be incurred dependant on location and additional resources required.