This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
People in all walks of life have at one point or another have seen some form of conflict. Dealing with this conflict can prove to be more difficult than it would first seem.
This one day course can also incorporate the Level 2 Physical Intervention Disengagement techniques for those working in a higher risk environment.
These courses will provide staff with a range of tools and communication techniques to minimise, manage, and resolve conflict with a variety of people including clients, colleagues, and members of the public.
With both courses following the McCormack Training model, these are endorsed by NOCN and recognised by the Institute of Conflict Management.