Conflict
This one day course can also incorporate the Level 2 Physical Intervention Disengagement techniques for those working in a higher risk environment.
Conflict
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
Phone Us
These courses will provide staff with a range of tools and communication techniques to minimise, manage, and resolve conflict with a variety of people including clients, colleagues, and members of the public.
With both courses following the McCormack Training model, these are endorsed by NOCN and recognised by the Institute of Conflict Management.