Customer Service (Level 2)

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Customer Service (Level 2)

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The Customer Service Level 2 qualification looks at understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints.

The Customer Service Level 2 qualification covers the following modules:

  • Understand the Principle of Customer service
  • Understand how customer needs and expectations are formed
  • Know the interpersonal skills and appropriate behaviour required in the customer service environment
  • Understand the principles of responding to customers problems or complaints

Who is this course for?

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

How is this course assessed?

This course is assessed through a multiple-choice exam. The pass mark for this exam is 20/30. This exam is externally marked by Highfield Qualifications.

Course cost and duration

The course is held over 1 day and is available from £80 + VAT per person depending on location. The course cost includes exams and all course materials. If anyone should fail a free resit will be offered.

*Additional charges may be incurred dependant on location and additional resources required.

Group bookings, discounts and additional courses can be provided in your area upon request, please contact us for further information and to confirm a place on the course.

If interested please contact us by the number at the top of the page or book via book now.

Progression Opportunities

Progression and further learning routes could include:

Fire Safety

Emergency First Aid at Work

First Aid at Work

Conflict Management

Conflict Resolution

Upcoming Courses

There are currently no upcoming events in this category. If you would like us to create an event in this category, please contact us using the contact form on the menu bar.

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