People in all walks of life have at one point or another have seen some form of conflict. Dealing with this conflict can prove to be more difficult than it would first seem. This course will identify methods of dealing with different people and situations involving clients, colleagues and general public.
The endorsed McCormack course has been designed to help deal with the increasing need to train your staff in dealing with violence, aggression, bullying and intimidating behaviour in the interest of personal safety in the workplace.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively. This will provide the individual and organisation with the skills to reduce the risk and reflect on the professional image of the organisation and its staff.
The course content includes:
- The law relating to violence at work
- Common Causes of Conflict
- Impact Factors
- Warning/Danger signs
- Projecting a Professional Image
- Models to help to de-escalate Aggression
- Evaluating a potentially difficult situation
- Reaching a positive outcome
At the end of the course candidates must show an understanding of what they have learnt.
This one day course is fully certified by the NOCN and taught by fully qualified instructors. Course dates for Conflict Management are available upon request and require a minimum of six candidates for the course to be held.
This one day course can also incorporate the level 2 Physical Intervention disengagement techniques for those working in a higher risk environment.
The price for Conflict Management is from £80 + VAT, for Conflict Management with disengagement techniques is from £120 + VAT.
*Additional charges may be incurred dependant on location and additional resources required.
Group bookings, discounts and additional courses can be provided in your area upon request, please contact us for further information and to confirm a place on the course.
If interested please contact us by the number at the top of the page or book via book now page.
Progression and further learning routes could include:
There are currently no upcoming events in this category. If you would like us to create an event in this category, please contact us using the contact form on the menu bar.